Policies

• New clients are asked to provide a $25 non-refundable deposit to secure their appointment, which will be applied to the service total. Deposits can be easily made over the phone or via online booking.

• Because your appointment is reserved just for you, we kindly request at least 48 hours’ notice if you need to cancel or reschedule. This allows our stylists to adjust and accommodate clients on our waitlist. For recurring cancellations, a 50% deposit will be required for future bookings.

• While services are non-refundable, we offer complimentary adjustments within 10 days of your appointment to ensure your satisfaction.

Things to Know

• The best way to reserve an appointment is through our online booking system. A credit card is required to secure all appointments. 

• Our stylists' time is valuable, we understand that life happens but we want to ensure that our team of stylist can adjust their schedules accordingly and accommodate clients on the waitlist we require 48 hour notice to cancel or modify appointments.

• Cancellations that occur with less than 24 hours notice will be charged a fee of 50% of the booked time.

• Subsequent cancellations without the required notice will be charged a 100% of the value of the appointment.

• Our team charges hourly session rates based on their education, experience, specialties, skill, and demand.

• Hourly rates are charged by length of time of service and are all-inclusive. There is a one hour minimum.

• All services are personalized to your desired outcome, but we do highly recommend filling out our intake form and scheduling a consultation beforehand to discuss with your stylist our to be matched with the perfect session stylist for you.

• Tipping is not expected at Heritage. Gratuities cannot be added to credit card charges or processed through the salon.